Experience
Experience
Product analytics across fintech and consumer products; now building practical AI workflows, analytics systems, and small shipped tools.
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Apr 2025 – May 2026
- Ran 10+ pre-paywall A/B tests across activation and conversion, shaping launch metrics with Product.
- Built an executive SWAT dashboard used near-daily by CPO, VPs, and directors to diagnose conversion and marketing shifts.
- Built internal AI/analytics tooling: Slack and Confluence scrapers plus a Redshift data-dictionary generator.
- Introduced LLM workflows into recurring analytics deliverables and helped teammates apply AI tooling.
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Mar 2021 – Jul 2024
- Built configurable self-service dashboards and cohort exports across dozens of metrics and filters for Product, Email, and Customer Success.
- Increased Trustpilot review volume and lifted ratings by building review scrapers, segmenting users by engagement, and partnering with Email and Product on controlled outreach.
- Built Python scripts to normalize and score messy vendor data proposals, including consensus checks when no source of truth existed; resolved schemas directly with vendors and advised the COO on purchases.
- Designed SQL interview assessments, conducted introductory interviews, reviewed resumes, and mentored three new hires.
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Feb 2019 – Mar 2021 · + Summer 2018
- Owned TurboTax Full Service analytics: expert quality, scoring, error rates, experiment readouts, Tableau reporting.
- Built a $75M-favorability headcount forecast against bottom-up plan and automated recurring finance/reporting workflows.
- Administered Corporate Finance's Tableau site for 100+ users, including access controls, compliance, training, and office hours.
- Analyzed tax-filer upgrade drivers to test whether product lineup and onboarding fit returning-user behavior.
- Built risk-routing and quality analyses to surface high-rework return patterns across hundreds of tax fields.
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Aug 2015 – Dec 2018
B.A. Economics
UC Berkeley